How To Improve Conversion Rate Optimisation? As a business owner, it is crucial to regularly analyse your website’s statistics to improve its performance. While having good traffic is important, converting those visitors into customers is equally vital for the growth of your business. If you find yourself experiencing low conversion rates, rest assured that you are not alone. Conversion rate optimisation (CRO) can be the key to increasing the percentage of visitors who become customers by identifying what works and what doesn’t on your existing website.
How To Improve Conversion Rate Optimisation?
In this comprehensive guide, you will discover the best CRO tips that are not only easy to implement but also highly effective in generating more customers from your online efforts. With these actionable strategies, you will be able to fine-tune your website, optimise user experience, and ultimately boost your business’s success in the digital landscape.
Do your research
If you’re not getting the desired conversion rate on your website, the first step is to figure out the reason behind it. Although it requires some effort, there are tools available that can make the process relatively stress-free. Conducting thorough research is the key to any conversion rate optimisation (CRO) efforts. If you’re concerned about the time it will take to investigate the problem areas, consider the amount of time (and money) you might waste if you revamp your site without understanding what’s not working.
There are several effective ways to analyse your website’s metrics. Google Analytics provides detailed data about the areas where you may be losing potential customers. Another useful service is Crazy Egg, which can help you identify hotspots on your site, such as elements that customers click on that aren’t links. It’s essential to take the time to understand what these tools are telling you about your site in order to improve your conversion rate.
Experience your website as a customer
Imagine you are a customer visiting your website for the first time. You have no prior experience with the company, and no preconceived notions about the quality of the products or services offered. With this mindset, try to make a purchase or sign up for a newsletter, or any other conversion method that you want to improve. As you go through the process, ask yourself two questions: Is it easy?
Would you recommend this company’s site to a friend? If you hesitate or answer “no” to either of these questions, that could be an issue that is affecting your conversion rate. Identifying these issues can help you target what needs improvement. It can be challenging to view your website objectively, so you might consider investing in a usability testing service to get feedback from real people about the ease of use of your website.
A/B test the important things
If you’ve read about Conversion Rate Optimisation (CRO), you may have come across the idea that the colour of buttons can affect click rates. While this can be true, it’s not the only factor that affects your website’s conversion rate. To make significant improvements, you need to consider other important aspects of your website that may be impacting your conversion rate.
First, evaluate the copy on your site. Is it too long or too short? Does it have a clear call-to-action? Second, evaluate the placement of elements on your website. Is your button hidden or difficult to find? Is there too much going on, causing visitors to miss important elements? Third, evaluate your purchase process. Is it too complex or intimidating? Finally, evaluate your pricing. Is your product or service priced appropriately for your target audience?
Once you have identified areas for improvement, conduct A/B testing. This involves making a single change and measuring its impact on your conversion rate. For example, you could try different subject lines in your newsletter to see which one generates more clicks, or you could test different text on your website’s landing page. And of course, if you think your buttons need a colour change, you can test that too.
Think about the money
It’s important to keep in mind that the ultimate goal of making changes to your website is not just to increase statistics, but to earn more money. Therefore, any changes made to improve your conversion rate should also contribute to your bottom line. It’s possible to have a higher conversion rate and still not generate any profit if you only attract leads but no paying customers.
It’s a common misconception that a higher conversion rate always leads to more income. For instance, let’s consider an online store selling a product for £5 with a conversion rate of 10%. If they increase the price to £10, their conversion rate drops to 7%. In this scenario, if they had 1,000 visitors, their profit at £5 per item would be £500. However, even with a lower conversion rate, their profit at £10 per item would be £700.
Therefore, it’s important to consider the impact of any changes you make on your actual income. If your website is not based on selling clicks, then the conversion rate alone can be misleading.
Skip unnecessary information
When it comes to converting a customer, you will need to collect some critical information from them. This information usually includes their name, credit card details, address, and phone number. However, some forms may ask for unnecessary information.
To avoid confusion, make a list of the necessary details you require from the customer to complete the sale. This list should not include any additional information that you would like to have, but only the essential information you need to make the conversion.
While you may ask for additional information, it is best to do so without pressuring the customer. You can use a form that includes fields for extra information, but only make the essential fields mandatory. Alternatively, you can use a two-step form where the customer enters the necessary details in the first section and is then invited to add additional information in the second section. Conducting an A/B test can help determine which approach works best for your website and customers.
Improve your copy
The copy on your website can significantly influence your conversion rate. It should be easy to read and have a clear message that explains to potential customers why they should spend their money on your offerings. Excellent copy can encourage conversions and excite visitors about becoming customers. However, there is no one-size-fits-all when it comes to great copy. Different audiences require different types of content, so make sure you target your copy to the right audience.
This may require a lot of tweaking and testing, but it’s worth the effort. A call to action that works perfectly on one site may not work on another. Therefore, try different things and test to see what works best for your specific site’s customers.
Don’t rely on text
It’s important to remember that while the written copy on your website is crucial, it’s not the only factor that influences conversion rates. The design, images, and multimedia you use can also play a significant role. For instance, if your product is better demonstrated than described, you might want to consider adding a video to your website to give potential customers a better idea of what they’re buying.
The overall design of your website and your choice of images can also impact how customers perceive your brand. Some customers might be put off by images of people on your site, while others might be drawn to happy, smiling faces. To get a better sense of how your visual elements are affecting your conversion rates, don’t hesitate to ask testers and existing customers for feedback. They might notice things that you haven’t considered.
Don’t rush changes
It’s important to keep in mind that website traffic can vary significantly from day to day, week to week, and month to month. So, while you don’t want to delay improving your income, you also shouldn’t rush into making changes. You need to consider external factors that can impact your traffic and conversion rate. For instance, if you’re running a B2B business, it’s unlikely that you’ll get transactions on weekends. Similarly, a retail website’s sales are likely to be different in the last week of December compared to the first week of January.
When analysing your research, it’s crucial to take note of external influences, such as school holidays, religious observances, and your competitors’ special offers or sales. This will help you gain a better understanding of your conversion rate and the success of your conversion rate optimisation work.
Change the route(s) to conversion
It’s important to understand that the way a visitor arrives at your website’s conversion page can significantly impact the chances of conversion. Some websites may benefit from having several routes to their sign up page, while others may find it distracting and detrimental to their conversion rate. It’s important to note that every business and its customers are unique. Therefore, it’s worth exploring the best practices for this and other aspects, and if they don’t work, try something else.
This principle applies to everything from an online store to a newsletter sign-up form. To determine how visitors transform into customers, you must conduct research. If no one clicks on a button on top of the page, you should remove it. Similarly, if no one has ever followed the link at the bottom of the page, get rid of it. Removing unproductive elements will declutter your website without negatively impacting your conversion rate.
Don’t stop testing
Once you experience an increase in your conversion rate, it may be tempting to sit back and relax while your customers pour in. However, this is not the right approach. It is important to continuously monitor and evaluate what is and is not working on your website, as there is always room for improvement. A website that was perfect last year may be outdated today, and may no longer be user-friendly on mobile devices. By consistently testing and analysing your site’s performance, you can ensure the continued growth of your business.
Improving your website’s conversion rate can be the difference between making a profit and experiencing a loss. With successful conversion rate optimisation and ongoing improvements, you can expand your website’s reach. This is because higher conversion rates translate to more revenue, which in turn can be used for advertising and attracting new visitors.
A great website should never stop evolving. Keeping a close eye on your conversion rates and their impact on your bottom line can transform your website into an effective and valuable component of your business. There is no single solution that can guarantee an improvement in your conversion rate, and there are no shortcuts when it comes to CRO. Instead, you need to personalise your approach and provide your online customers with the attention they deserve. When done correctly, the investment is sure to pay off.